About Us

Introduction of the Western Cape Resort Network

• The Western Cape Resort Network was founded on 26 October 2001 when resort managers expressed their need for such a professional association.
• The association consists of Holiday Resorts from both the private and public sector. The emphasis in the accommodation industry is greatly focussed on more “upper class” accommodation catering particularly for the international customer. Whilst it is evident that the local caravan market is growing at an astronomical pace mainly accommodating the local market, a ‘’voice’’ for this sector was required.
• Quarterly meetings are purposely held at one of the member resorts to introduce the resorts to other members and are part of the cross-marketing exercise. A minimal registration fee is payable to the host resort.
• Each meeting also presents a learning opportunity for resort managers by inviting guest speakers to talk about resort related topics. Industry related organizations also attend meetings
• Liaisons with similar organizations is relevant, particularly with the KwaZulu Natal Park Owners Association who have been functioning successfully for over 20 years. The success of this Province’s tourism is in the hands of all product owners and role players in this industry
• You are requested to consider the advantages of membership of this association and we request that you aid your employees in attending this meeting for their own benefit

BASIC REQUIREMENTS for Full membership Resorts

1. The resort must be legally registered as a business
2. The resort must be located in the Western Cape.
3. The resort must have at least 2 basic facilities for guest accommodation (chalets, camping sites, or similar accommodation). Of which camping sites must be one.
4. The resort must have an established management structure (owner/manager responsible for operational management).
5. The resort must have sufficient public liability insurance.
6. The resort must have a professional booking system in place.
7. Must offer activities for families. (swimming pools, access to the beach, climbing frames, etc.)

1. The resort must be in good physical condition, neat buildings, well-maintained gardens. Facilities must be safe for public use.
2. Cleanliness and maintenance must comply with accepted tourism standards. Daily waste removal, functional facilities, clean ablution facilities.
3. There must be a constant maintenance programme in place.
4. The resort must provide a positive guest experience – friendly service, clear communication and proper handling of complaints.
5. There must be adequate safety and emergency measures. Fire extinguishers, emergency numbers available for guests, emergency exits. Clear T&Cs and indemnity in place.
6. The resort must be clearly marked and visible to visitors. Reception clearly visible, road signs maintained, access road to the resort

The aim of the network can be captured as follows:

• Marketing through WCRN on behalf of resorts
• The promotion of the resort manager’s function within the tourist sector
• Information exchange between members
• Training of the resort personnel (amplifying the ‘learning organization’ concept)
• Acting as the professional mouthpiece for the industry
• Establish networking relationships among the resorts
• Networking with other relevant industry role players to stimulate and promote this Trade
• To establish excellent service delivery in the resorts sector, promoting this trade and developing a strong tourism responsibility amongst resort personnel
• To assist employers with advice pertaining to the resort manager’s function
• To create a high level of competency within the sector by formulating a code of conduct
• To aid resort managers to operate the/their resorts profitability and Western Cape Resorts Network
• To introduce cross-marketing between the resorts